Refund Policy – Rachel & Lewis New York
Important: Please read our policy carefully. No exceptions will be made, as you agreed to the terms at the time of purchase.
Refunds
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If your order(s) is not what you expected, please reach out via info@rachelandlewis.com to provide clear photos of your item. Upon review, we will request for you to return the item at your expense, to one of our international fulfilment centers. Once the item is received and inspected, you will receive an email notification confirming the approval or rejection of your refund.
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In accordance with our strict store policy, we may extend a courtesy refund of up to 30% of the original order value.
This arrangement enables you to retain your item while receiving partial reimbursement for your experience. -
Delayed or Missing Refunds: If you haven’t received a refund after 30 days, first check your bank account. If the refund is still not visible, contact us at info@rachelandlewis.com
Costs
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Return Shipping Costs: Customers are responsible for return shipping fees. We recommend using a tracked service, as we are not responsible for lost returns.
Returns must be shipped to China, with return shipping costs starting from 30 USD, to be paid by the customer.
Exceptions
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Incorrect Items: If you receive an incorrect item, we will send a replacement at no cost.
If a mistake happens again on the second shipment, you will receive a full refund. -
Order cancellations: Once an order is placed, it can only be cancelled within 10 minutes. After this time, our automated fulfillment process begins, and we’re unable to make changes or cancellations.
Please Note
Like many online retailers, we are currently experiencing high demand due to global health challenges and the busy winter season.
This may cause delays. Thank you for considering this when placing your order – we will do our best to dispatch your items as quickly as possible.
If you’d like your order shipped the same day, please contact us via info@rachelandlewis.com – our support team will be happy to assist you with the best solution.